Frequently Asked Questions
Have questions? We've got answers! Explore Etihad Travels' extensive Frequently Asked Questions to find quick answers useful information regarding booking, flight details, baggage policies, and more at Etihad Travels. If you have any query, you can contact us to our customer support team.
Do I need an Umrah visa?
Yes, all nationals from the United Kingdom are required to obtain an Umrah visa for entry into KSA. We assist with visa processing and booking your Umrah trip simultaneously.
How do I book an Umrah package with Etihad Travels?
You can book your spiritual journey by visiting our website or contacting our customer service team for personalised support.
What does your Umrah package include?
Our packages include flights, accommodation, transportation, visas, and tour guide services for a stress-free holy journey.
Is transport and accommodation included in Umrah packages?
Yes, all our Umrah packages include ground transportation and hotel lodging near the Haram in Makkah and Madina.
How long does the Umrah trip last?
The duration depends on the package you choose. Packages typically offer seven, ten, or fourteen-day stays, but you may extend your stay based on your needs and preferences.
Can I customise my Umrah package?
Yes, we offer customisable Umrah packages that allow you to schedule dates, select your preferred hotel type, and include additional services.
What should I prepare before going for Umrah?
Before departing, ensure you have your hotel voucher, flight tickets, a valid passport, and an Umrah visa. Familiarise yourself with Umrah rituals to make the most of your trip.
Do you provide group Umrah packages?
Yes, we offer affordable group Umrah packages for families, friends, and communities travelling together.
Is travel insurance included in your packages?
Travel insurance is not included by default; however, we strongly recommend adding it for peace of mind during your journey.
Can I go to Umrah with children?
Yes, we welcome families. Special family packages and services are available to ensure a comfortable experience when travelling with children.
What payment options are available?
We accept payment via bank transfer, debit or credit card, and repayment plans for your convenience.
Do you provide Umrah guidance?
Yes, we offer comprehensive Umrah guidance. Our expert team is ready to assist with both the spiritual and practical aspects of Umrah.
What is the process for cancelling or amending my reservation?
We offer flexible cancellation and amendment options. However, these depend on the package's terms and conditions. Please refer to our terms and conditions for more details.
Do you provide ziarats services in your Umrah Packages?
Usually, we offer ziarats services only in 5 star Umrah packages, but you can avail this service on request by getting customise Umrah package.
What documents are required to apply for an Umrah visa?
You have need to submit an Umrah visa application form along with 2 recent passport-size photos, valid passport, British Residence Permit, flight & hotel vouchers.
How to Contact with Etihad Travels?
To get in touch with Etihad Travels, you can use the following contact information: Dial: 44 203 930 8114
